Search all help and resources, or get assistance straight from the team at Adapt ID by emailing support@adaptid.uk
Yes, we notify user via email after 1 year of inactivity, then remove the account completely after 1 month if still no activity.
If you still require assistance please email the team at Adapt ID directly at support@adaptid.uk
Can be specified if required, please speak to your account manager.
If you still require assistance please email the team at Adapt ID directly at support@adaptid.uk
Yes, Secure Sockets Layer port 443.
If you still require assistance please email the team at Adapt ID directly at support@adaptid.uk
Yes, MySQL Enterprise Transparent Data Encryption (TDE).
If you still require assistance please email the team at Adapt ID directly at support@adaptid.uk
Apache HTTP Server 2.4 Logs & Monitoring via Do-Agent.
If you still require assistance please email the team at Adapt ID directly at support@adaptid.uk
Real-time.
If you still require assistance please email the team at Adapt ID directly at support@adaptid.uk
Yes, via Git.
If you still require assistance please email the team at Adapt ID directly at support@adaptid.uk
Yes, ISO 27001.
If you still require assistance please email the team at Adapt ID directly at support@adaptid.uk
PCI-DSS, ISAE-3402, ISO 27001, ISO 50001, SOC 2 Type 2, ISO 90001, ISO 14001, SSAE-16 Type 1 & SOC 1 Type 2.
If you still require assistance please email the team at Adapt ID directly at support@adaptid.uk
You can pay for your Adapt ID platform by BACS, Direct Debit or credit card.
If you still require assistance please email the team at Adapt ID directly at support@adaptid.uk
Yes, we believe that long-term contracts don’t suit the rapidly evolving needs of small businesses. Give us 30 days notice and we’ll cancel your contract.
If you still require assistance please email the team at Adapt ID directly at support@adaptid.uk
Your card has already been activated! Simply log into your Adapt ID account, then go to the ‘cards’ tab to edit your card.
Can’t remember your account details? This is likely the email address you used when you purchased the card. You can also change your password by using the ‘forgotten password’ function on the login page.
If you still require assistance please email the team at Adapt ID directly at support@adaptid.uk
Please watch the below video
If you still require assistance please email the team at Adapt ID directly at support@adaptid.uk
It may be that you are not holding the card in the correct place for your model of phone. Depending on the model, the NFC reader can be in different locations. Almost all phones made in 2015 onwards have NFC background reading capabilities. It is important that you know where it is to get the best use out of your card! For iPhones, the reader is at the top of the phone near the camera, and for Android is generally in the middle/top on the back of the phone. Place and hold your card against the reader for a few seconds. A pop-up will appear; click on this to view your contactless business card information!
If you still require assistance please email the team at Adapt ID directly at support@adaptid.uk
You may have begun setting up the card details when you purchased your card. Log in to the account you created when you purchased the card. If you are having trouble loggin in to this, you can use the 'forgotten my password' function on the login page to reset your password. Failing this, please contact our support team and we will get you logged back in!
If you still require assistance please email the team at Adapt ID directly at support@adaptid.uk
In most cases, your card ID number will be printed on the reverse of your card. It will be in the bottom right-hand corner, in very small writing!
If you have bespoke artwrok printed on the reverse, this may not be the case. Alternatively you can find the card ID number listed in your account, or when you tap or scan the card with your phone, the ID number will be in the web address.
If you still require assistance please email the team at Adapt ID directly at support@adaptid.uk
When you purchase a branding package from us, we will automatially assign all of your new cards to it.
Your cards will appear in your account already assigned to your company 'listing'.
As standard, we will set up the package using the artwork and colours from your website, but if you would like this changing, please send accross any alternative artwrok/colours that you would like us to use.
We aim to complete this before dispatching your cards, however this is not always possible. If your set-up is urgent, please let our support team know!
If you still require assistance please email the team at Adapt ID directly at support@adaptid.uk
You can find the tag ID number listed in your account, or when you tap the tag with your phone, the ID number will be in the web address.
If you still require assistance please email the team at Adapt ID directly at support@adaptid.uk
You may have begun setting up the card details when you purchased your tag. Log in to the account you created when you purchased the tag. If you are having trouble loggin in to this, you can use the 'forgotten my password' function on the login page to reset your password. Failing this, please contact our support team and we will get you logged back in!
If you still require assistance please email the team at Adapt ID directly at support@adaptid.uk
Your tag has already been activated! Simply log into your Adapt ID account, then go to the ‘cards’ tab to edit your tag. Can’t remember your account details? This is likely the email address you used when you purchased the tag. You can also change your password by using the ‘forgotten password’ function on the login page.
If you still require assistance please email the team at Adapt ID directly at support@adaptid.uk
It may be that you are not holding the tag in the correct place for your model of phone. Depending on the model, the NFC reader can be in different locations. Almost all phones made in 2015 onwards have NFC background reading capabilities. It is important that you know where it is to get the best use out of your tag! For iPhones, the reader is at the top of the phone near the camera, and for Android is generally in the middle/top on the back of the phone. Place and hold your tag against the reader for a few seconds. A pop-up will appear; click on this to view your contactless tag information!
If you still require assistance please email the team at Adapt ID directly at support@adaptid.uk
You can find the keyring ID number listed in your account, or when you tap the keyring with your phone, the ID number will be in the web address.
If you still require assistance please email the team at Adapt ID directly at support@adaptid.uk
You may have begun setting up the keyring details when you purchased your keyring. Log in to the account you created when you purchased the keyring. If you are having trouble loggin in to this, you can use the 'forgotten my password' function on the login page to reset your password. Failing this, please contact our support team and we will get you logged back in!
If you still require assistance please email the team at Adapt ID directly at support@adaptid.uk
If, for whatever reason, you need your keyring deactivating, please contact our support team. If the request is urgent, please call the office phone on 01673 847653
If you still require assistance please email the team at Adapt ID directly at support@adaptid.uk
Your keyring has already been activated! Simply log into your Adapt ID account, then go to the ‘cards’ tab to edit your keyring. Can’t remember your account details? This is likely the email address you used when you purchased the keyring. You can also change your password by using the ‘forgotten password’ function on the login page.
If you still require assistance please email the team at Adapt ID directly at support@adaptid.uk
It may be that you are not holding the keyring in the correct place for your model of phone. Depending on the model, the NFC reader can be in different locations. Almost all phones made in 2015 onwards have NFC background reading capabilities. It is important that you know where it is to get the best use out of your keyring! For iPhones, the reader is at the top of the phone near the camera, and for Android is generally in the middle/top on the back of the phone. Place and hold your keyring against the reader for a few seconds. A pop-up will appear; click on this to view your contactless keyring information!
If you still require assistance please email the team at Adapt ID directly at support@adaptid.uk
As many times as you like! Simply sign in to your Adapt ID account, go to the ‘cards’ tab and amend your details for your card ID.
If you still require assistance please email the team at Adapt ID directly at support@adaptid.uk
As many times as you like! Simply sign in to your Adapt ID account, go to the ‘cards’ tab and amend your details for your tag ID.
If you still require assistance please email the team at Adapt ID directly at support@adaptid.uk
As many times as you like! Simply sign in to your Adapt ID account, go to the ‘cards’ tab and amend your details for your keytag ID.
If you still require assistance please email the team at Adapt ID directly at support@adaptid.uk
Once your order has been dispatched, you will receive a confirmation email with a Royal Mail tracking code. Royal Mail will update this in due course- it may take a little while to update!
All of our orders are posted First Class and Signed For with Royal Mail, and are generally posted within one business day of your artwork being approved for print.
If your order is urgent, please contact our team to organise a guaranteed delivery service.
support@adaptid.uk
If you still require assistance please email the team at Adapt ID directly at support@adaptid.uk
If you would like to add additional links to a standard business card, you will need to purchase a ‘Corporate Package’ from us. Please contact our support team for further details on this.
support@adaptid.uk.
If you still require assistance please email the team at Adapt ID directly at support@adaptid.uk
Our Corporate Discounts commence at 25 cards and above- please contact us if your order value is over this quantity!
If you still require assistance please email the team at Adapt ID directly at support@adaptid.uk
We normally ship within 24 hours of receipt of order, payment and artwork. If your order is urgent and requires a guaranteed delivery service, please contact our support team prior to placing an order.
If you still require assistance please email the team at Adapt ID directly at support@adaptid.uk
Yes, absolutley! Although it does not happen very often...
All of our cards are tested before leaving the studio. We are yet to have a card retured due to a faulty NFC chip.
If you still require assistance please email the team at Adapt ID directly at support@adaptid.uk
You are able to download a previous order invoice in PDF format from in your account here.
If you still require assistance please email the team at Adapt ID directly at support@adaptid.uk
Demand for these cards has grown stronger each year, I suppose it's our ultimate Eco-Friendly option!
Great for the environment and goes some way to your companies Green and sustainability credentials.
*NOTE* Being an organic product Bamboo does have it's caveats, they are quite susceptable to cracking and breakages! Although you can get them wet, they would not take kindly to continued soaking.
The print quality in full colour print will still highlight the woods natural grain and small chips can be expected with prolonged use.
We at Adaptid think it is only fair to outline these potential issues prior to purchase.
If you still require assistance please email the team at Adapt ID directly at support@adaptid.uk
If you are just supplying a logo, we can generally make use of any file, however an SVG file is ideal! If you would like to supply edge-to-edge artwork for the card, please supply a PDF file, size 87 x 56mm, no crop, no bleed.
The size for our contactless tags is 36 x 36mm.
If you still require assistance please email the team at Adapt ID directly at support@adaptid.uk
Yes!
If you have purchased a number of cards from us, it may be easier to upload the all the information in one go, rather than to each card indivudually....
This service is chargeable - please contact our sales team for for a quote.
If you still require assistance please email the team at Adapt ID directly at support@adaptid.uk
If, for whatever reason, you need your card deactivating, please contact our support team.
If the request is urgent, please call the office phone on 01673 847653
If you still require assistance please email the team at Adapt ID directly at support@adaptid.uk
A standard card will have a QR code printed on the reverse, with our Adapt ID branding. It will also have the ID number of the card printed in the bottom right hand corner.
If you would like to have your own artwork printed, please choose the 'reverse print' option at checkout.
If you still require assistance please email the team at Adapt ID directly at support@adaptid.uk
PLA stands for Polylactic Acid, and is a bioplastic made from plant-based sources. Unlike PVC, it is made form renewable sources such as corn starch, sugarcane or sugar beet.
They look and feel almost exactly the same as our PVC cards, with the added bonus of them being degradable! They are still fully waterproof, durable and scratch-resistant.
If you still require assistance please email the team at Adapt ID directly at support@adaptid.uk
Go to your account and select the card you would like to edit.
Under the 'edit image' tab, you will be able to upload a profile picture.
The recommended format for this is a JPEG file, in a square size. 36 x 36mm is a size that works well!
If you still require assistance please email the team at Adapt ID directly at support@adaptid.uk
Almost all phones made in 2015 onwards have NFC background reading capabilities. It is important that you know where the reader is to get the best use out of your card! For iPhones, the reader is at the top of the phone near the camera, and for Android is generally in the middle/top on the back of the phone. Place and hold your card against the reader for a few seconds. A pop-up will appear; click on this to view your contactless business card information!
If you still require assistance please email the team at Adapt ID directly at support@adaptid.uk
You can do that Here!
If you still require assistance please email the team at Adapt ID directly at support@adaptid.uk
When they tap their phone on the business card, they will be directed to a landing page. From here they can save your details in a number of ways...
To download your details as a contact- click the 'Download Contact' button, and they will be able to save you as a contact in their phone.
By clicking the social media buttons, they will be directed to your social media pages (within the app, if you have it) where they can click the follow button!
If you still require assistance please email the team at Adapt ID directly at support@adaptid.uk
Nope!
Neither person needs an app to share or receive your contact information. All they need to do is tap their phone on your card!
If you wish to edit the details shown on your card, you can do this Here
If you still require assistance please email the team at Adapt ID directly at support@adaptid.uk
Our Pre-Printed cards are supplied with a name on a plain coloured background. Once you have placed an order, our team will contact you to confirm which name you would like printing.
With our Bespoke business cards, you can have whatever artwork you like printed edge to edge, and full colour! Please send over your logo or PDF artwork and we will ensure it is suitable for printing.
If you still require assistance please email the team at Adapt ID directly at support@adaptid.uk
If, for whatever reason, you need your tag deactivating, please contact our support team. If the request is urgent, please call the office phone on 01673 847653
If you still require assistance please email the team at Adapt ID directly at support@adaptid.uk
Yes, absolutley! Although it does not happen very often...
All of our tags are tested before leaving the studio. We are yet to have a tag retured due to a faulty NFC chip.
If you still require assistance please email the team at Adapt ID directly at support@adaptid.uk
Go to your account and under the card section, select the ID number you would like to edit. Under the 'edit image' tab, you will be able to upload a profile picture. The recommended format for this is a JPEG file, in a square size. 36 x 36mm is a size that works well!
If you still require assistance please email the team at Adapt ID directly at support@adaptid.uk
The security of our customer's data is our top priority. adaptid.app is built with strict security requirements and protocols to secure your data, such as ISO/IEC 27001 and ISO/IEC 27018, and is undergoing annual security audits and assessments. We use high physical, procedural, and technical security measures to preserve the integrity and security of your data, as well as adhering to the strictest data protection laws. We take the protection of your data exceptionally seriously and have a variety of security systems in place, our servers and based in London, UK and are all PCI compliant to keep you safe.
If you still require assistance please email the team at Adapt ID directly at support@adaptid.uk
Yes, our contactless cards can be printed to your own design. Simply select the bespoke card option and let us know at checkout what colour card, upload or send us your logo!
If you still require assistance please email the team at Adapt ID directly at support@adaptid.uk
You can store as much or little information as you require. Store your contact information, social media accounts, online menus, enquiry form, website links, music platforms, review platforms, the possibilities are endless!
If you still require assistance please email the team at Adapt ID directly at support@adaptid.uk
No, your account will have access to the free Adapt ID online portal to allow you to update your cards and tags quickly and easily in the future. Use of the advanced Adapt ID platform for online ordering, entry and bookings will be charged additionally. More information on our other solutions can be found here.
If you still require assistance please email the team at Adapt ID directly at support@adaptid.uk
Yes. We offer different reseller and affiliate packages at a variety of price points. Send us an email at hello@adaptid.uk or call 01673 847653 for more information.
If you still require assistance please email the team at Adapt ID directly at support@adaptid.uk
No. VAT will be added to the listed price where applicable.
If you still require assistance please email the team at Adapt ID directly at support@adaptid.uk
Our standard cards have a set number of links that you can add to them; one link for each of your social media accounts, as well as a website link.
If you would like to add any additional links to these, you will need to purchase a ‘Corporate Package’ from us. Please contact our support team for further details on this.
support@adaptid.uk.
If you still require assistance please email the team at Adapt ID directly at support@adaptid.uk
